Terms and conditions

This agreement ("Agreement") between GE ENGINEERING, ("GE Web 123") and Customer governs the provision of GE Web 123’s web hosting and related services (the "Services"). This Agreement is effective once Customer signs up for Services through the GE Web 123 website.

By signing up, each customer agrees to comply with the terms of service listed below.

 

Account activation

We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours in most cases however at times we may need up to 24 hours to activate the service. Dedicated servers are activated within 2-4 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor.

Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.

 

Payments

You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. GE Web 123 provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period GE Web 123 will temporary suspend services until the invoice is paid in full. GE Web 123 will terminate Services not paid in full 15 days after the Services have been suspended.

If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time RM100 reactivation fee. We will restore your data from backups but you will need to re-create manually any mysql usernames and privileges for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers.

Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.

If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time RM75 chargeback fee.

GE Web 123 accepts payments via credit cards, PayPal or bank transfer. Payments from unverified PayPal accounts are not accepted.

 

Contact information

Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. GE Web 123 recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

 

Cancellation

Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

Domain names enter redemption period 30 days after the expiration date. The cost to recover and renew a domain name which is in redemption is RM350.

 

Responsibility

Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case GE Web 123’s terms of service are violated, GE Web 123 will suspend the account violating the terms and will notify the Customer via the e-mail on file.

GE Web 123 will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

 

Money back guarantee

The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program.

You can request a refund if you place a cancellation request within the period of days covered by your service's money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:

30 days: Shared hosting, Application hosting, Budget reseller, Power reseller

60 days: Cloud web hosting, Cloud reseller hosting

No money back guarantee: Managed and Unmanaged VPS, Dedicated servers, Cloud servers, Domain registration/renewal or transfer, SSL certificates, software licenses or custom software installs.

If the moneyback guarantee period has expired for your service, you are not eligible for a refund.

Violation of the terms of service will waive the refund policy.

 

Content and prohibited actions

Customer agrees to use the Services for lawful purposes only. GE Web 123 prohibits the following content on our servers and network.

 

  • Anything related to IRC
  • Proxy Scripts
  • Running chat services or chat related web sites on the shared hosting plans
  • Anything related to torrents
  • Starting background processes on shared servers
  • Warez, hacking tools, exploits
  • Porn web sites
  • Download oriented web sites
  • Sites promoting illegal activities
  • IP Scanners
  • Hacker focused sites

 

Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

Customer agrees not to use our shared, reseller, VPS or dedicated servers hosting space as a storage for backups. If we find backups stored in your account they will be removed automatically.

Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.

 

Communication with us

GE Web 123 communicates with our clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly. If he does it again after he has been warned, a fee of RM380 will be generated and all his services disabled until the fee is paid in full.

GE Web 123 will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.

 

Backups

GE Web 123 keeps backup of all files and databases. GE Web 123 keeps daily and weekly backups for budget reseller plans and VPS servers. GE Web 123 keeps daily, weekly and monthly backups for the shared web hosting and power reseller plans.

Customer agrees to use GE Web 123’s backups on his own risk. GE Web 123 doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.

 

Account migrations

GE Web 123 do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.

 

IP address allocation

GE Web 123 requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.

 

Zero tolerance SPAM policy

We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. GE Web 123 offers a separate service if you need to send thousands of e-mails.

Purchased mail lists, opt-in lists will be considered SPAM.

GE Web 123 reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.

 

Resource usage

Any account on the server cannot use more than the following CPU or memory resources. If you use too much system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn't affect the other clients on the server.

Customer agrees not to use the shared hosting service to send bulk e-mail. Mailing lists are allowed and the customer can send e-mail messages as per our hourly mail limits however those messages cannot be sent 24/7. If you need to send more than 5000 mails per month the shared hosting service will not be sufficient. A VPS or dedicated server will be required for that.

 

Customers may not send more than 200 e-mail messages per hour. Any account on the server cannot use more than 2% CPU or memory resources.

 

Uptime guarantee

If your server had downtime, we will issue a refund as noted below.

 

  • 99.9% - 0% credit
  • 99.8% - 10% credit
  • 99.7% - 20% credit
  • 99.6% - 30% credit
  • 99.5% - 40% credit
  • 99.4% - 50% credit
  • 99.3% - 60% credit
  • 99.2% - 70% credit
  • 99.1% - 80% credit
  • 99.0% - 90% credit
  • Less than 99% - 100% credit

 

Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.

 

Changes to the terms

GE Web 123 reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.

 


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